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FAQ — 1mjudi FAQ

Everything you need to know about accounts, deposits, withdrawals, bonuses, security, and games at 1mjudi — answered clearly for Malaysia players.

Account & Register Deposit & Withdrawal Bonus & Promotions Security
Complete Guide

Answers to All Your Questions About 1mjudi

We understand that both new and existing players sometimes have questions about how our platform works. This FAQ page is designed to help you find accurate, quick, and easy-to-understand information — without having to wait for a response from our support team for matters already covered here.

The questions compiled here are based on the most frequently asked real inquiries we receive from 1mjudi members across Malaysia. Whether you are new and looking to register, want to know how to make your first deposit, or have questions about bonus requirements — you will find all the answers here.

This FAQ is organised by category so you can easily find what you need. Use the navigation tabs above to jump directly to the relevant topic. If you can't find the answer you're looking for, the 1mjudi customer support team is available to help you 24 hours a day, 7 days a week via live chat.

The information on this FAQ page is updated regularly. If you find any inaccurate or outdated information, please contact our team so we can correct it promptly.

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Main FAQ Topics

Choose the Topic You Need

We have categorised all questions by topic to help you find answers quickly.

Account & Registration

How to register a new account, age requirements, KYC identity verification, updating profile information, and daily account management at 1mjudi.

Deposit & Withdrawal

Accepted payment methods, minimum and maximum deposit limits, withdrawal processing times, and how to resolve transaction issues.

Bonus & Promotions

Welcome bonus terms, how to claim promotions, rollover requirement calculations, bonus validity periods, and exclusive VIP member promotions.

Games & Slots

Available game collection, how to play slots, bingo rules and Sports Betting, game RTP, and how to find your favourite games.

Account Security

How to enable two-factor authentication, steps to take if your account is compromised, personal data protection, and best security practices for players.

VIP Programme

VIP membership tiers, how to earn reward points, exclusive benefits at each tier, how to rank up, and special perks for 1mjudi's highest-tier VIP members.

Account & Registration

Registering at 1mjudi is simple and takes less than 3 minutes. Click the Register on any page, fill in your Malaysia phone number (+60), set a strong password, and enter the OTP code sent to your number for verification. Your account will be immediately active and ready to use. No registration fee is charged — it is completely free.

The minimum age requirement to register and play at 1mjudi is 18 years old. This is a policy we strictly uphold as part of our commitment to responsible gambling. All accounts are subject to age and identity verification (KYC). Accounts found to belong to underage users will be terminated immediately and the balance returned to the original payment method.

No. Each user is only permitted to hold one account only at 1mjudi. Creating multiple accounts under the same individual is a violation of our terms of service. If you have forgotten your login credentials, use the password reset function or contact our support team. Duplicate accounts will be terminated and any bonuses obtained will be voided.

KYC (Know Your Customer) is an identity verification process that requires you to submit a copy of your valid MyKad or passport. This process must be completed before you can make your first withdrawal. KYC protects your account from unauthorised use and ensures the security of your funds. Verification is typically completed within 1–2 business days.

Log in to your account and go to Profile Settings and select the information you wish to update. Changing your phone number requires OTP verification to both your old and new number for security. Changing your email requires confirmation via a link sent to your new email address. If you no longer have access to your old number, contact our support team with proof of identity for further assistance.
Deposit

1mjudi accepts a variety of deposit methods for the convenience of Malaysian players:
  • FPX bank transfer (all major Malaysian banks)
  • Touch 'n Go eWallet
  • GrabPay
  • Boost
  • DuitNow (QR and transfer)
  • Visa/Mastercard credit and debit cards
All methods above are processed securely and instantly. No additional fees are charged on deposits.

The minimum deposit at 1mjudi is RM10 only — among the lowest in the industry. This allows new players to try the platform without committing to a large amount. There is no maximum limit for regular deposits; however, for deposits exceeding a certain threshold, additional verification may be required as a security measure.

Deposits via FPX, Touch 'n Go, GrabPay, Boost, and DuitNow are typically credited to your account within less than 5 minutes — mostly instant. If your deposit has not been credited after 15 minutes, please contact our support team with proof of payment (screenshot or transaction reference number) for immediate review.

1mjudi does not charge any fees on deposits. The full amount you enter will be credited to your account balance. However, please note that some banks or e-wallet providers may apply a small processing fee on their end — this is outside 1mjudi's control. We recommend checking with your bank or e-wallet provider first if you have any concerns.
Withdrawal

Withdrawals at 1mjudi are processed within 15 minutes to 1 hour for most payment methods. Transfers to e-wallets such as Touch 'n Go and GrabPay are typically faster than bank transfers. Withdrawals made on weekends or public holidays may take slightly longer depending on the bank's response time.

The minimum withdrawal at 1mjudi is RM30. The maximum daily withdrawal limit varies by your VIP level — regular members can withdraw up to RM10,000 per day, while VIP members enjoy higher limits. For large withdrawal amounts, additional verification may be required to ensure the security of your transaction.

There are several common reasons a withdrawal may be rejected or delayed:
  • KYC verification not yet completed or documents are incomplete
  • Bonus rollover requirement has not been fully met
  • Incorrect bank account details entered
  • Withdrawal exceeds your account's daily limit
  • Suspicious activity requiring a security review
If you encounter this issue, contact our support team with your transaction ID for a prompt resolution.

No. All withdrawals must be made to a bank account or e-wallet registered in your own name — the name must match the name on your 1mjudi profile. This is a security policy to prevent money laundering and protect your funds. Withdrawals to third-party accounts will not be processed and may result in your account being reviewed.
Bonus & Promotions

New 1mjudi members are eligible for welcome bonus of up to RM888 for their first deposit. This bonus is automatically credited to your account after your first deposit is successfully processed. In addition, free spins for selected slots will be credited on your first day as a member. Check the Promotions for the latest information.

Rollover (or wagering requirement) is the amount you need to wager before you can withdraw bonus funds. For example, if you receive a RM100 bonus with a 10x rollover, you need to place bets totalling RM1,000 (RM100 × 10) before the bonus can be converted to cash. Your rollover progress can be checked at any time in the Bonus & Promotions in your account.

Not all games contribute equally towards rollover requirements. In general:
  • Video slots — full contribution (100%)
  • Bingo — full contribution (100%)
  • Table games (baccarat, roulette) — partial contribution (typically 20–50%)
  • Sports Betting — contribution varies by bet type
Please check the terms and conditions of each promotion for the exact rollover contribution details applicable to each bonus.

Weekly cashback is calculated based on your total net losses throughout the week (Monday to Sunday). The cashback percentage varies by your VIP level. Every Tuesday, cashback is automatically credited to your account — no manual claim required. Weekly cashback generally has no rollover requirement, meaning you can withdraw directly without any additional wagering conditions.
Games & Slots

1mjudi offers more than 1,000 game titles covers video slots, bingo, Live Casino (baccarat, roulette, blackjack, poker), table games, and Sports Betting. New games are added regularly from world-leading providers such as Pragmatic Play, Microgaming, Evolution Gaming, and more. The "Latest" section on our platform is constantly updated with the newest titles.

RTP (Return to Player) is a percentage that indicates how much money is expected to be returned to players over the long term. For example, a slot with 96% RTP means that for every RM100 wagered, an average of RM96 is returned as wins. A higher RTP offers statistically better winning odds. RTP information for each game can be found in the respective game's information section.

Yes, most slots and casino games at 1mjudi offer a free demo that can be played without making a deposit. This allows you to understand how the game works, explore bonus features, and decide whether the game suits your play style before wagering real money. Click the "Demo" or "Try for Free" icon on any game card to get started.
Account Security

1mjudi uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is stored in isolated systems and is never shared with third parties without your consent. We also conduct regular security audits and comply with international data security standards to ensure your privacy is always protected.

If you suspect any unauthorised activity on your account, take the following steps immediately:
  • Change your password immediately via the Account Settings page
  • Enable two-factor authentication (2FA) if you haven't done so
  • Contact 1mjudi customer support via live chat to temporarily freeze your account
  • Review your login history and transaction records to identify any suspicious activity
  • Never share your password with anyone, including support staff
Our security team will investigate and take appropriate action within 24 hours.

Log in to your account and go to Security Settings and select Two-Factor Authentication. You can enable 2FA via SMS OTP sent to your registered phone number, or through an authenticator app such as Google Authenticator. Once activated, every login will require an additional verification code — meaning even if someone knows your password, they cannot access your account without the 2FA code.
VIP Programme

All 1mjudi members automatically join the VIP program upon registration. You start at Regular Member and rank up automatically based on your cumulative wagering amount. No special application is required — our system will update your VIP tier automatically once you reach the designated threshold. VIP benefits include higher cashback, larger withdrawal limits, a personal account manager, and more.

The 1mjudi VIP Programme has 5 main tiers:
  • Bronze — Starting tier for all new members
  • Silver — Unlocked after reaching the minimum wagering amount
  • Gold — Enhanced cashback benefits and higher withdrawal limits
  • Platinum — Access to a personal account manager and exclusive rewards
  • Diamond — Highest tier with the best benefits, including invitations to exclusive events
Check the page VIP for full details on the benefits at each tier.

Yes, VIP tiers are reassessed every three months. If your total wagering during the review period does not meet the minimum requirement for your current tier, your VIP tier may be adjusted downward. We will send advance notification via email and SMS before any adjustment is made so you have sufficient time to maintain your tier. Consistent play is key to retaining your VIP status.
Most Popular Questions
Support Response Time
Live Chat < 2 minutes
Email 1–4 hours
Telegram < 30 minutes

Support is available 24 hours a day, 7 days a week including public holidays.

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Our Responsibility

Responsible Gaming at 1mjudi

At 1mjudi, we believe gambling should be an enjoyable form of entertainment, not a source of stress or financial difficulty. We provide a range of tools to help you stay in control while you play.

You can set daily, weekly, or monthly deposit limits directly from your account. In addition, the self-exclusion feature allows you to pause or permanently stop your gambling activity if you feel the need to do so.

Remember: gambling is for entertainment only. Never wager more than you can afford to lose. If you feel that gaming is starting to affect your daily life, please seek help from a relevant support organisation.

Learn More
Deposit Limit

Set daily, weekly, or monthly limits to control your spending.

Self-Exclusion

Take a break from the platform for a duration you choose.

Session Time Limit

Set reminders when you have been playing for a certain period of time.

Exclusive Self

Option to fully close your account if required.

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Still Have Questions? We're Here to Help

If you can't find the answer you're looking for in this FAQ, contact our support team or register an account now for the best gaming experience at 1mjudi.

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